Deliveries

We will deliver free to all UK mainland areas (excluding the Scottish postcodes listed here which are charged at £15 per tonne): AB, DD, IV, KW, PA, PH. Deliveries to non-UK mainland may incur a delivery surcharge. But please do not worry, should you live in an area that does typically incur a delivery surcharge we will call and advise you of this. Delivery surcharges may vary according to order quantity and distance. We will always strive to give you the very best price.

Please bear in mind that we are only able to deliver coal as close to your store as it is possible or safe to do so with our delivery vehicles. Please see the terms and conditions page for full details.

Our deliveries are made either with our own purpose-built fleet of delivery vehicles, or alternatively with outside couriers. All our coal (with the exception of large lumps) is delivered in pre-packed 25 kg bags, pelleted and wrapped. Our wood is delivered on a net wrapped pallet.

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We will deliver your product as close to your property as is reasonably possible, but please be aware that if it is not possible for our delivery vehicle to enter your property, then deliveries will be made “kerbside”. You should also be aware that when your delivery is being delivered by a third party courier, it is not the courier’s responsibility to store your product for you, and you should therefore have adequate labor available to transport your product from the point of delivery to the point of storage.

We will advise you at time of ordering as to whether your product will be delivered by one of our own drivers, or a third party courier.

CHANGE OF DELIVERY , DATE OR TIME :

WE ARE MORE THAN HAPPY TO CHANGE DELIVERY DATE AND TIME AT ANY POINT UP UN TILL THE DAY BEFORE YOUR DELIVERY, HOWEVER PLEASE NOTE THAT CHANGES TO DELIVERY DATE CAN NOT BE MADE ONCE YOUR PALLET HAS BEEN DISPATCHED ON YOUR CHOSEN DELIVERY DAY. SHOULD A PALLET BE REFUSED WHICH IS NOT DAMAGED THIS WILL INCUR A RE DELIVERY OR A RETURN CHARGE TO THE SAME VALUE OF THAT WHICH IS CHARGED TO US BY THE 3RD PARTY COURIER.

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